Shipping Corrections and After Delivery Issues
Address Correction Fees
Orders which have been submitted to us with incorrect address information and have not been corrected before they are shipped will incur a $15.00 charge.
Incorrect address information would include:
Missing apartment or suite number, wrong house number, missing company name, wrong zip code, multiple addresses listed in the street field, or any other error which would render the package undeliverable resulting in it being either returned to us, or held for correct address information by the carrier.
Incorrect addresses may also result in delayed delivery.
*Please double check your shipping address for accuracy*
The $15.00 fee may be charged to us by the shipping company when packages are undeliverable due to lack of, or bad information in the address field. This fee will be billed to the credit card, or check the order was originally placed under.
Shipped and Non-returned item Fees, and Shipping Charges
Shipments which have been sent to our customers must be pre-paid.
Company reserves the right to debit and re-debit customer's account if:
company ships an item and customer did not pay,
an item was shipped by error then company provided free return label with customer but customer did not return item,
item was shipped but customer reported that any parts of the product was damaged and requested company to replace them without filing a claim with the shipping company first,
product was shipped to the address provided by customer and said item was returned claimed to be undeliverable,
item was shipped but customer refused it for any reason without notifying company first. In this case the product is being returned to shipper and company charges customer for the actual shipping fees and re-ship item,
customer is in the possession of both the product and the funds.
Lift gates, inside and special services charges when shipping heavy (usually over 150 lbs) items:
Company reserves the right to debit and re-debit customer's account, and customer automatically agrees to these fees with the purchase and the acceptance of the product if:
the freight company must use lift gate to deliver item. Cost: $60.00 - $175.00
the freight company must have inside delivery. Cost: $65.00 -$165.00
the freight company must make appointment or redelivery. Cost: $160 - $1,250.00
Customer will be charged the actual fee for any of these services as shown on the public freight quote form.
Returned items must bear a RMA or CMA number and must be addressed to the return location instructed by the company.
If no such markings or wrong address is used, company reserves the right to act as a warehouseman for 15 days and after such 15 days the items will be discarded, if no claim is arrived from customer within such period of time. Items will be stored for a maximum of 15 days that were sent to our company for any reasons then they will be discarded.
Lost or Missing shipment:
On rare occasions, freight companies can loose or misplace shipments due to the fact that they are still hiring human beings prone to make mistakes. In such cases, they have the right to search for the missing item. If the lost goods are not found usually after the 10th day they notify the consignee and the shipper, so the necessary paperwork can be filed for the claim.
Shipper must pay the freight company even if the goods are lost, therefore consignee cannot cancel the order with the seller in regards to the loss of shipment. However the seller must provide an other item with the consignee after the ten day period.
After Delivery Issues
in case of larger items, such as bikes scooters etc... customers are receiving tracking numbers via email in which they are informed:
The shipping company request that you note
any damage on the delivery paper at
the time of delivery, including any damage to the shipping container!
If you fail to do so, you will be liable for all the costs related to damage or shortage.
if something is missing, we want you to double-check the container first then notify us of such shortages within seven days of delivery, so we can resend it to you.
if something is damaged, we need you to send us the damaged part along with the delivery manifest showing such damage(s) so we can order it from the manufacturer.
WE MUST RECEIVE THE ABOVE ITEMS PRIOR TO SENDING YOU REPLACEMENTS, UNLESS YOU PAY FOR THOSE PARTS. IF YOU INSIST ON SENDING YOU SUCH ITEMS PRIOR TO SENDING US BACK YOURS, WE HAVE THE RIGHT TO DEBIT YOUR ACCOUNT FOR THE COST.
For damages, the freight company is responsible and you may file the claim at your convenience to get compensated. We do not pay for damaged items.
if something you received is incorrect (such as
wrong color, wrong type of charger etc...)
It is the receiver responsibility to check items upon receiving
and must notify company in
writing within 10 days from the date of delivery to receive a replacement. We
may ask that you to send us the incorrect part so we can inspect and if needed, replace
it for ou free of charge. After 10 days customer cannot claim that the
item received was incorrect. NO CLAIMS will be accepted after 10 days.
You understand that purchasing a complex product such as an electric trike etc.. on the Internet has its consequences. One of them is that you are paying a lot less than if you were purchasing it at your local store, however it also means that you need to be able to handle issues such as assembly, adjustments etc... It includes but not limited to scenarios in which you need technical help that cannot be administered over the phone or email, or the item does not work for some reason. In such matters you may choose on of the following steps: 1/ check the item yourself 2/ find a nearest shop where they service these types of items or 3/ you send it to us postage prepaid to omegastores, 314 Main ST #4572, Wallingford, CT 06492 for repair or replacement before a new one can be shipped out.
if an item or a part of the item is broken or non-operational, and it is still under warranty, you need to send us such item postage prepaid to:
omegastores, 314 Main ST #4572, Wallingford, CT 06492 before a replacement can be shipped out.