Shipping Fee Corrections

 

Address Correction Fees
Orders which have been submitted to us with incorrect address information and have not been corrected before they are shipped will incur a $15.00 charge.

Incorrect address information would include: 

Missing apartment or suite number, wrong house number, missing company name, wrong zip code, multiple addresses listed in the street field, or any other error which would render the package undeliverable resulting in it being either returned to us, or held for correct address information by the carrier. 
Incorrect addresses may also result in delayed delivery.

*Please double check your shipping address for accuracy*

The $15.00 fee may be charged to us by the shipping company  when packages are undeliverable due to lack of, or bad information in the address field.  This fee will be billed to the credit card, or check the order was originally placed under. 



Shipped and Non-returned item Fees, and Shipping Charges

Shipments which have been sent to our customers must be pre-paid.

Company reserves the right to debit and re-debit customer's account if:

  • company ships an item and customer did not pay,

  • an item was shipped by error then company provided free return label with customer but customer did not return item,

  • item was shipped but customer reported that any parts of the product was damaged and requested company to replace them without filing a claim with the shipping company first,

  • product was shipped to the address provided by customer and said item was returned claimed to be undeliverable,

  • item was shipped but customer refused it for any reason without notifying company first. In this case the product is being  returned to shipper and company charges customer for the actual shipping fees and re-ship item,

 

Lift gates, inside and special services charges when shipping heavy (over 150 lbs) items:

Company reserves the right to debit and re-debit customer's account, and customer automatically agrees to these fees with the purchase and the acceptance of the product if:

  • the freight company must use lift gate to deliver item. Cost: $60.00 - $175.00

  • the freight company must have inside delivery. Cost: $65.00 -$125.00

Customer will be charged the actual fee shown on the Rate Quote, and a  copy will be mailed to the delivery location.

THESE SECTIONS ARE THE PART OF THE POLICY AND CANNOT BE ALTERED OR CHANGED IN ANY WAY.