Sales and Return Policy
We accept returns on defective products, parts, or accessories for seven days after purchase. The Actual Shipping and
handling fees are not refundable. If the product was advertised with free shipping than the actual shipping cost, which is not free, will be calculated.
Defective products, parts, or accessories parts must be returned within 7
Any return of non-defective bikes, parts, or accessories must be approved by the seller and will be subject to
a 25% inspection and repackaging fee. Damages that occur during shipping are the responsibility of the
individual returning the bike or parts and will be deducted from any refund due.
Returns are never accepted on products that have been used. All returns must be in new, unopened
Warranty Policy for Etrikes and Scooters
Omega Electric Tricycles and Scooters come with a 90-day part replacement warranty that begins on the date of delivery unless noted on the product page otherwise, according to the tracking data provided by the shipping company. Warranty applies to original purchaser and is not transferable.
Damage resulting from shipping is the responsibility of the shipping company and the purchaser is
responsible for filing an insurance claim with the shipping company.
Warranties are limited to replacement of parts and/or products determined by
Omegastores, at its sole discretion, to be defective..
The Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure
and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or
warnings as stated on the product or in the applicable owner’s manual or other printed materials provided
with the product; damage, failure and/or loss caused by the use of the product in any other manner for which
such products were not specifically designed.
This warranty does not apply to any products or components, mechanical and/or electrical, which have in any
way been altered by any person, and for the batteries. Omegastores will not be liable and/or responsible for any damage,
failure or loss caused by any unauthorized service or use of unauthorized parts.
Omegastores Limited Warranty does not cover or apply to any product used for rental.
The EVD products are warranted by the manufacturer. The warranty is limited to parts replacement during
the warranty period. Warranty is not transferable. Parts or products must be returned to Omegastores. Labor costs
are the responsibility of the customer. Shipping costs are the responsibility of the owner (customer).
Any item that was received by consignee (customer) without noting any damage/shortage on the delivery manifest is considered to be received without any damage/shortage. Any item that was not returned for service within seven days from the date on which it was delivered considered to be free of defect upon arrival.
In case the customer requests that the product be returned by company and no
damage/shortage was noted on delivery manifest, and/or no claim was filed by
customer, than customer agrees to pay for shipping and authorizes company to
debit his/her account for such transaction.
Warranty Policy for Accessories
Name brand accessories carry the manufacturer warranty. Contact the manufacturer of the name brand
parts for warranty coverage.
All of your information is kept confidential.
We do not provide any of your purchase, registration, or email information to third parties.