FIREWOOD RACK WARRANTY AND RETURN POLICY

This Policy is effective from 7-21-2004 until unspecified date.

Parts and models are subject to change without notice. This Limited warranty extends only to the original consumer and is not transferable. Warranty registration is not required. Warranty is effective only if: the product is completely and correctly assembled, the product is used under normal conditions for its intended purpose, and receives all necessary maintenance and adjustments.

Customer understands that the use of these products can cause injury and to prevent it he/she will use the necessary equipments such as helmet, face shields, gloves and holds Seller and his agents harmless from any liability. Purchaser obtains her/his own insurance if necessary. Seller assumes no suitability of any of these products as to size, color and those others largely depend on personal discretion. Seller will not be held liable under any circumstances for incidental or consequential loss or damage or injury, due directly or indirectly from the use of this product including any malfunction. Must be used by a person of legal age. This shall not act a waiver of any implied warrantees which customers retains, as provided by law. Warranty remains in effect if the warranty work is done by a company authorized person.

Return: All returns are subject to the 25% restock fee and the actual shipping charges.

Damaged merchandize: any type of damages including concealed damages must be reported to both omegastores.com and the shipping company within 24 hours from the receipt of good(s). We may use any carrier other than UPS or FedEx and they require this short notification in order to process the claim. If the damage is not reported within this period, customer forfeit his/her rights to claim the merchandize to be damaged, and therefore we will not be able to compensate customer with this claim either.

Defective and/or not complete merchandize: if customer receives the product(s) in good condition (not damaged) and or with missing part(s) and the item does not work as being defective, than customer must report such a case to company by email or fax and not by phone within three days from the receipt of said product. If customer neglect to report defectiveness within this period than customer forfeit the right to claim the merchandize to be defective. Defective product cannot be used.

Cancellation: order cancelled after the product is shipped will incur a 25% restock fee and the two- way shipping charges. Customer bears responsibility for damages of refused products as extra cushion is needed  to protect them from being damaged since the original packing material will not be sufficient for the second route due to the heavy weight of such items.

Returned check/money order: returned checks/money orders are subject to a $20.00 service fee.

These products are designed for household use and not for rental or industrial applications.

The warranty is lifetime from the date of purchase on mechanical parts. During this period company will replace defective items or parts at his location. Product must be delivered to company for warranty works postage and re-shipment prepaid by customer with the receipt. Labor charge will be determined when product is received and customer will be notified within 5 business days. Customer can request replacement parts from company during this warranty period and must send broken part(s) to company prior to receiving replacements. Requesting parts do not mean authorized work. In case of unauthorized service this warranty will become null.